The live video stream in the web browser is blank
If you can access the web management interface, but the video stream is not available, then probably the required ActiveX controls are not installed.
- Open Internet Explorer.
- Open Settings menu > Internet options. Go to Security tab and open custom level… option. Make sure all ActiveX controls options are allowed.
- Go back, choose Trusted sites and open Sites menu. Add the camera URL to the list.
- Insert the CD. Find the “ocx” or “activex” or “IE player” software, install it. If you cannot find it on the CD, then you can find the OCX software on the camera web management interface – usually on the login page or on the live video screen.
- Once the software is installed, restart the browser, log in again. When the web browser shows notification about a new ActiveX control, accept it and install. When done, the page will reload and the video stream will appear.
- Make sure no firewall or antivirus software blocks the communication. Temporarily disable these software.
- Make sure the VGA drivers are updated
- In virtual software environment or without DirectX controls the video stream may not work perfectly
- Internet Explorer 9-10 versions recommended
- Test it on another PC as well
Some functions are inactive, unavailable on the web interface
Most of the features (especially recording, audio input/output functions, high resolution stream, etc) are available with Internet explorer and these functions are processed by ActiveX control.
- Make sure you use Internet Explorer web browser to access the camera.
- Make sure ActiveX controls are installed successfully. [Refer to “The live video stream in the web browser is blank” knowledgebase article.]
- Make sure no firewall or antivirus software blocks the communication. Temporarily disable these software.
IP camera network connection troubleshooting – cannot connect to the IP camera
1.Power cycle the camera: Disconnect the power supply for a while. Reconnect cables.
2. Please check the power supply.
It could be a smart solution to check the power adapter with a multimeter or tester unit in order to see whether the problem comes from the power supply or from the device itself. If you have a multimeter, then you can easily test it, or ask help from a tech savvy friend or local expert. If the power supply turn out to be faulty, contact customer support to get a replacement.
3.Please test the IP camera with another LAN cable. 4.Connect the camera directly to a PC via an ethernet cable, and check if the indicator LEDs blink. In this case set a fixed local IP address to the computer’s LAN interface. 5.Make sure no firewall or antivirus software blocks the communication. Temporarily disable these software. 6.Reset the camera: Disconnect the power supply. Press and hold the reset button. Connect the power supply while still holding reset for more 10 seconds. Depending on the camera model, the reset button is located inside a tiny hole on the bottom of the camera body or on the back panel or on the end of the cable harness. 7.The problem may also come from computer software conflict. Please test the camera on another PC, preferably with another LAN network.
Testing network connection with PING command
In order to check the network connection, you can try to PING the camera from a computer which is connected to the same local network (LAN).
To ping a network device:
- Open command prompt: Click on Start button > Run > enter "cmd" and press Enter button.
- Enter the following command: ping xxx.xxx.xxx.xxx and press Enter button.
In this example “xxx.xxx.xxx.xxx” is the IP address of the IP camera. So, usually it should look like something like this: ping 192.168.1.88.
In fact this command sends request from the computer to the IP camera. Then the target device then replies to each request. Check if the camera replies properly. See ping statistics displayed. Normally the result should show that no packet was lost:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
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