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Knowledgebase
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IP Cameras Troubleshooting
Posted by Shirley from Chinavasion.com Support on 14 11 2013 02:02 PM
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IP camera network connection troubleshooting
1. Power cycle the camera:
-Disconnect the power supply for a while.
-Reconnect cables.
2. Please check the power supply.
It could be a smart solution to check the power adapter with a multimeter or tester unit in order to see whether the problem comes from the power supply or from the device itself. If you have a multimeter, then you can easily test it, or ask help from a tech savvy friend or local expert. If the power supply turns out to be faulty, please contact customer support at support@chinavasion.com to get a replacement.
3. Please test the IP camera with another LAN cable.
4. Connect the camera directly to a PC via an Ethernet cable, and check if the indicator LEDs blink. In this case set a fixed local IP address to the computer’s LAN interface.
5. Check whether no firewall or antivirus software blocks the communication. Temporarily disable these software.
6. Reset the camera:
-Disconnect the power supply.
-Press and hold the reset button.
-Connect the power supply while still holding reset for more 10 seconds.
-Usually the reset button is located on the bottom of the camera body or on the end of the cable harness.
7. The problem may also come from computer software conflict. Please test the camera on another PC, preferably with another LAN network.
- What does the IP camera tool software show?
- Is there any error message displayed?
Set up Wireless connection
1. Please connect the IP camera first with an Ethernet (LAN) cable to your router.
2. Run the included IP camera tool software from the CD to determine the IP address.
3. Enter the IP address with the port number to the web browser (Internet Exlorer recommended). URL format is http://XXX.XXX.XXX.XXX:YYYY where X characters represent IP address and Y is the port.
4. Log in to the web management interface. Default username and password can be found on the sticker on the camera unit or in the user manual. Generally the default username is “admin”, and the password is “admin” or it is blank.
5. Check whether the required ActiveX controls are installed.
6. On the management interface select wireless LAN settings, press scan button and select your WIFI network and then enter the required parameters.
7. The camera will connect to WIFI. Some cameras reboot automatically.
8. When it's up and running, please disconnect network cable, then wait a minute while the camera obtains a new IP address for the wireless interface.
9. Run again the IP camera tool to get the new IP address.
- Sometimes it’s necessary to restart the camera after configuring the WIFI connection.
- Check whether the camera is within the WIFI signal range. Test it closer to the WIFI router.
- Check whether the IP and MAC filtering options are disabled and the SSID broadcast is enabled on the router.
- Try to change the WIFI radio channel.
Can I connect the ______ IP camera to a DVR?
No. The IP cameras needs to be connected to a computer network (LAN), then the camera can be accessed from a computer. You can monitor IP cameras through a web browser or using client software. Generally IP cameras can record video to a PC hard disk drive. It's not possible to connect an IP camera to a DVR.
Standard DVR's support analog video signal input. It means that you can connect an analog so called "CCTV" camera to a DVR. Please check CCTV cameras which have BNC video output port that can be directly connected to a DVR.
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