Knowledgebase
I cannot connect my cellphone to a PC
Posted by Alfred - Chinavasion.com on 02 06 2011 08:37 AM
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Make sure the USB charging cable is connected properly to the cellphone and to the computer.
Confirm the cable is in good condition.
Connect to different USB ports on the back of the computer. Some computer configurations do not recognize the unit properly if it is connected through extension leads or USB hubs.
Moreover front USB ports are usually handled as a USB hub. Please connect the cellphone directly and test the USB connection on different USB ports.
Once the device is connected, a menu pops up on the cellphone. Please select “Mass Storage” option.
The computer will recognize the phone’s internal and external memory as removable devices. You can use Windows Explorer, My computer or your favorite file manager to transfer files.
Before disconnecting the USB cable, please close the file manager applications on the computer and safely remove the USB drives. To safely remove the device click on the USB icon on the tray bar, then click on the mounted removable drive.
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