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Knowledgebase
I cannot charge the device.
Posted by Alfred - Chinavasion.com on 02 06 2011 08:31 AM
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Sometimes connection problems may cause charging failure.
Please follow the instructions to troubleshoot the problem:
• Make sure the USB charging cable is connected properly, and it is in good condition.
• The cellphones can be charged with the wall charger and also by connecting the cable to a USB port of a computer. Please try to charge the cellphone both mentioned methods.
• Make sure the indicator LED on the power adapter lights.
• To charge the device from a USB port, we recommend using the ports on the back of the computer. Some configurations do not recognize the unit properly if it is connected through extension leads or USB hubs. Also usually front USB ports are handled as a USB hub. Please connect the cellphone directly and test the charging on different USB ports.
• Most of the cellphones come with two batteries. Please check both batteries.
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