I am a dropshipper / reseller. How do I request spare parts and accessories?
- Can I get spare parts or accessories from Chinavasion?
- How do dropshippers get spares or accessories?
- Do Chinavasion supply extra spares and accessories?
Chinavasion currently exclusively operates from our headquarters in Hong Kong and warehouse in Shenzhen, China. Since we are a wholesaler not a retailer, and we are shipping to you from China, we cannot practicably offer a level of after sales product support that you would get from a retail outlet.
Regarding, low-cost product accessories such as USB cables, phone chargers and earphones, we recommend you buy, as the reseller or dropshipper, some spare accessories in advance for the common Chinavasion products that you sell. In this way you can offer a better after sales service to your end-customers as you will be able to send them these commonly-needed items very quickly (rather than waiting for Chinavasion to ship them from China).
Most of our powerseller dropshippers are already working in this way to improve their after sales reputation.
If you are interested in buying accessories please submit a ticket to us requesting the items that you need and our after-sales team will reply within 1 working day, OR you can check Chinavasion.com where we now offer many of these items for sale as normal. Such as Universal power adapters for mobile phones or mini USB to USB cables (for connecting devices to computers).