"I Received My Item But It Got Broken During Delivery"
Rarely, rough handling by the courier can lead to physical damage to your
goods, e.g. broken screen.
If this has happened, please follow these steps:
- If possible, raise a complaint directly with the delivery representative
of the courier company before you sign for the goods. They will advise you
on the complaint procedure.
- If you already signed for the packet, take photos showing the damage and
contact the local office of the courier/delivery company to complain. They
will have a complaing procedure which will enable you to get compensation.
- Next, contact
Chinavasion immediately with your order number and a full description / pictures of
the broken item issue. We will contact the courier company from our end.
- Once the courier company confirms that the case is valid, they will
compensate Chinavasion, and we will pass on this compensation to you. The
compensation varies from case to case and is different for each delivery
company. In some cases you will need to pay to post the broken item back to
Chinavasion in order for us to send out a new piece. If this is the case, it
can take a while, and you are advised to make a new order for the same item
in the meantime if you need it fast.
For larger or higher value orders, you are strongly advised to purchase
freight insurance. If you require this, please ask us at the time of placing