"I Bought Something From Chinavasion, But You Delivered Me Something Else"
- If Chinavasion sent you the wrong item...
- If Chinavasion sent you the right item, but its specification /
functions are different to what they should be...
...If there seems to be a problem like this, you'll need to
contact us [click here]
and provide us with your order number and the details of the problem.
We'll solve your problem as follows:
- We'll confirm the details of the problem with you.
- If we made a mistake, we'll offer the product you receive at a discounted price or refund your original shipping fee, so you can use that money to send the incorrect item back to us in China.
- When we receive the returned item, we'll send out the correct item at no
additional charge, or give you credit for that item if you want to add it
into a future order.
- If you want a replacement immediately, you should create and pay for a
new order for the correct item, and when we get the returned item from you
we will credit or refund you for it.
Please note that if you yourself made a mistake and ordered the wrong
product, or you ordered a product that cannot work in your country (e.g. you
failed to read the description for a mobile phone GSM standard), we can't accept
a return - you'd better sell the item on eBay and begin your path to become a
Chinavasion PowerSeller ;)