If any product is faulty, you are protected under the Chinavasion Warranty.
Assuming the product is still in warranty and was not physically damaged, you can return it to Chinavasion and we will repair it, or give you an equivalent replacement product
If the product type or fault means it is not repairable/replaceable, we will refund you in Chinavasion store credit.
All return cases are handled under RMA policy: please consult customer support and do not send back any products without an assigned RMA case number.
Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Chinavasion. In the case of sending back repaired or replacement items, Chinavasion pays the return shipping cost back to you.
Click here for full details of our product guarantee
If you have a product problem right now with something you bought from Chinavasion, contact us and we'll be happy to help out!