"My Gadget Doesn't Charge Any More"... The Battery Issue
We all know it from our cell phones... batteries can be a headache.
Some
batteries are great and seemingly last forever. Other batteries of exactly the
same type start to run out quicker, and don't hold charge as well.
(For
some tips on prolonging battery life see our article here.)
The lifetime
of a battery depends heavily on:
- how often you've used the device;
- your charging
habits;
- how full or empty the battery has been and how many times;
- environmental influences such as heat and humidity.
Rechargeable batteries can
also be permanently reduced in capacity if you leave them completely drained for a
long period of time. To keep your batteries healthy keep them charged and in
use.
All Chinavasion products have the batteries tested and confirmed OK when
entering our warehouse stock, and we ensure proper stock turnover so no products
are expired when we send them out.
When you receive your items, charge the batteries fully before use, as we do
not pre-charge the batteries for you on all items.
Warranty Limitation on Batteries
For the "usage affects lifetime" reasons mentioned above, it is virtually
impossible for us, the wholesaler, to tell if a battery is
"faulty", or just simply "naturally worn out" by your own use.
Therefore the general 12 month product warranty from Chinavasion does NOT
apply to rechargeable batteries.
Please note our policy as follows:
- Your product batteries are covered against faults for the first 30 days
from the time you receive your goods only. Within this time if there is a
fault we will assist you with replacing the faulty items. Normally this will
be via a special delivery of the new batteries.
- If, within this 30-day limited warranty period, the batteries will not
recharge, or appear to drain too fast, contact
us with your order number and the product code, and we will give you
information about what levels it should be functioning at and confirm if it
is faulty and can be replaced.
- (We reserve the right NOT to make a special delivery in rare situations
that the delivery conditions in your destination, or prevailing China exit
Customs practices, prevent or restrict us from shipping only-battery
parcels. In such cases we will still send the batteries free, but it would
have to be together with an order of larger items.)
- Outside this limited warranty period, customers are requested to pay for
deliveries of spare batteries. In such a case, contact
us and we will tell you how much you need to pay, as these items are not
listed on our website.
- If you are buying in wholesale quantities for resale in your own shop, or
you are a dropship vendor, we
advise you to support your customers directly vis-a-vis the battery issue.
For a small extra fee we can add extra batteries into every new product box
when you order, or sell you bulk packets of new batteries. Please speak to
your Chinavasion sales representative when getting a quotation for your new
order.
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