When you sign up for a Chinavasion account you are indicating that you agree to
the terms and conditions we've published in our online Knowledgebase. You are
responsible for reading these terms in detail, indexed
here.
Here are some of the most important parts of our terms and policies that you
should be aware of before you place orders:
- Chinavasion sends goods to you from China. As such, you (or the
consignee) are IMPORTING. In many countries this means you will be liable
for import duties and other taxes. It's YOUR responsibility to find out
about this, and YOUR responsibility to pay the taxes/charges on receipt of
the items. Dropshippers: you must inform your customers about this in
advance. Find out more about
taxes here and
customs issues here.
- We can't deliver to PO boxes, APO addresses, or certain remote areas. We
reserve the right to refuse, cancel, and refund any orders where we deem the
address to be undeliverable.
- You need a valid phone number on your account. Dropshippers - you MUST
provide your customer's phone number for the courier to use.
- Under the terms of the
warranty, if a product arrives broken or develops a fault during the
warranty period, you are responsible for the costs of returning it to China
for repair / compensation.
- Chinavasion doesn't accept returns of products which are not faulty. If
you order the wrong products by mistake, or order products that cannot work
in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported
countries, PAL/NTSC to wrong regions) we will not offer return/exchange
after the goods are sent out.
- Flashing the firmware on products voids the warranty. Even if the
product comes with firmware update features / software, please do not use
it. The same goes for opening up the body of a product and breaking the
warranty seal.
- Take note of the *sensor* megapixel rating on digital cameras, not
the maximum interpolated rating printed on the product or in the manual by
the Chinese manufacturer.
- We strongly recommend you order samples before proceeding with large
wholesale orders. As such we may not offer you detailed quantity price
breaks until you have successfully placed sample orders.
- You cannot collect affiliate commissions on your own orders.
- If you pay for an order and cancel it, or we are offering compensation
for a failed delivery or warranty return, we reserve the right to offer
"credit against future orders" instead of a cash refund.
- All new customers paying by credit card / debit card / Paypal are
subject to a risk assessment inspection. This can lead to a delay of your
first order while we request ID verification from you. This is common
practice for any merchant protecting against fraud and your documents
submitted will be strictly protected under our privacy policy and, per our
data protection policy, not retained beyond the time of the check.
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